Terms and Conditions

TERMS OF SERVICE
Last Updated: January 8, 2025 Putting It Close, LLC

11320 West Radcliffe Drive, Littleton, CO 80127

Welcome to Putting It Close! These Terms of Service ("Terms") govern your use of our website at https://puttingitclose.com and our web application at https://app.puttingitclose.com/ (collectively, the "Service").

BY USING OUR SERVICE, YOU AGREE TO THESE TERMS. IF YOU DO NOT AGREE, DO NOT USE OUR SERVICE.

  1. ACCEPTANCE OF TERMS

By creating an account, accessing, or using the Service, you agree to be bound by these Terms, our Privacy Policy, and our Refund Policy. These Terms constitute a legally binding agreement between you and Putting It Close, LLC. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

  1. ELIGIBILITY

2.1 Age Requirement

You must be at least 18 years old to use this Service. By creating an account, you represent and warrant that:

  • You are at least 18 years of age
  • You have the legal capacity to enter into a binding contract
  • All information you provide is accurate and truthful

2.2 Account Termination for Misrepresentation

If we discover you:

  • Provided false information about your age
  • Are under 18 years old
  • Misrepresented your identity

We will immediately terminate your account without refund.

2.3 Geographic Availability

Our Service is available to users in the United States. We do not guarantee availability or accuracy of tee time information outside the United States.

  1. DESCRIPTION OF SERVICE

3.1 What We Provide

Putting It Close provides a tee time availability alert service that:

  • Monitors golf course tee time availability
  • Sends email notifications when tee times matching your preferences become available
  • Provides links to golf course booking websites
  • Tracks your alert preferences and notification history

3.2 What We Do NOT Provide

We do NOT:

  • Book tee times on your behalf
  • Guarantee tee time availability
  • Have control over golf course booking systems
  • Hold or reserve tee times for you
  • Process golf course payments (only subscription payments)

Important: We are an alert service only. You must book tee times directly with the golf course through their website.

  1. USER ACCOUNTS

4.1 Account Creation

To use the Service, you must:

  • Create an account with a valid email address
  • Choose a username (minimum 8 characters)
  • Create a secure password
  • Confirm you are at least 18 years old
  • Agree to these Terms and our Privacy Policy

4.2 Account Security

You are responsible for:

  • Maintaining the confidentiality of your password
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use

We are not liable for any loss or damage arising from your failure to protect your account credentials.

4.3 Account Information

You agree to:

  • Provide accurate, current, and complete information
  • Update your information promptly if it changes
  • Not share your account with others
  • Not use another person's account without permission

4.4 Username Guidelines

Your username must NOT:

  • Violate any intellectual property rights
  • Impersonate any person or entity
  • Contain offensive, obscene, or inappropriate content
  • Be misleading or fraudulent

We reserve the right to refuse or remove any username that violates these guidelines.

  1. SUBSCRIPTION PLANS

5.1 Available Plans

We offer multiple subscription tiers:

  • Free Trial: 7-day access to premium features (no payment required)
  • Base Plan: Limited features (monthly or annual billing)
  • Par Plan: Standard features (monthly or annual billing)
  • Birdie Plan: Enhanced features (monthly or annual billing)
  • Eagle Plan: Premium features (monthly or annual billing)

Specific pricing and features are described on our pricing page and may change with notice.

5.2 Free Trial

  • All new users receive a 7-day free trial with access to premium features
  • You will NOT be charged during the trial period
  • You can cancel at any time during the trial without charge
  • If you do not cancel before the trial ends, you will be charged for your selected plan

5.3 Billing and Payment

Automatic Renewal:

  • All subscriptions automatically renew at the end of each billing period (monthly or annually)
  • You authorize us to charge your payment method for renewal
  • We will charge you within 24 hours of your renewal date

Payment Processing:

  • All payments are processed securely through Stripe, Inc.
  • You must provide valid payment information
  • You are responsible for all charges incurred under your account

Failed Payments:

  • If payment fails, we will attempt to charge your payment method up to 3 times
  • If payment continues to fail, your subscription may be downgraded or canceled
  • You remain responsible for any unpaid amounts

5.4 Upgrades and Downgrades

Upgrading Your Plan:

  • When you upgrade, you will be charged a prorated amount immediately
  • You will receive immediate access to upgraded plan features
  • Your billing date will remain the same

Downgrading Your Plan:

  • When you downgrade, the change takes effect at the start of your next billing cycle
  • You will receive a prorated credit applied to your next bill
  • You will retain current plan features until the billing cycle ends

5.5 Price Changes

We reserve the right to change our pricing at any time. Price changes will:

  • Be communicated via email at least 30 days in advance
  • Not affect your current billing cycle
  • Take effect on your next renewal date

If you do not agree with a price change, you may cancel your subscription before the new price takes effect.

  1. CANCELLATION AND REFUNDS

6.1 How to Cancel

You may cancel your subscription at any time through:

  • Your account settings at https://app.puttingitclose.com/settings
  • The Stripe Customer Portal (accessed via "Manage Subscription")
  • Contacting us at https://puttingitclose.com/home/about/

6.2 Effect of Cancellation

When you cancel:

  • Your subscription will remain active until the end of your current billing period
  • You will retain access to all features until the billing period ends
  • You will NOT be charged for the next billing period
  • No automatic refund is provided for the remaining time in your current period

6.3 Refund Policy

Our refund policy is governed by our separate Refund Policy document. In summary:

  • No automatic refunds are provided upon cancellation
  • Refund requests must be submitted through our contact page
  • Refunds are discretionary and reviewed case-by-case
  • Common reasons for approved refunds include technical issues preventing service use or billing errors

For complete details, see our Refund Policy at https://app.puttingitclose.com/refund-policy

  1. ACCEPTABLE USE

7.1 Permitted Use

You may use the Service only for:

  • Receiving tee time availability alerts for personal use
  • Managing your golf course preferences
  • Accessing tee-time information for courses you're interested in

7.2 Prohibited Conduct

You agree NOT to: Technical Misuse:

  • Reverse engineer, decompile, or disassemble any part of the Service
  • Use automated scripts, bots, or scrapers to access the Service
  • Attempt to gain unauthorized access to our systems
  • Interfere with or disrupt the Service or servers
  • Circumvent any security features or access controls

Content Misuse:

  • Reproduce, duplicate, copy, or resell any part of the Service
  • Use the Service to transmit spam, viruses, or malicious code
  • Harvest or collect email addresses or other user information
  • Impersonate any person or entity

Commercial Misuse:

  • Use the Service for any commercial purpose without our written permission
  • Resell, sublicense, or distribute the Service to third parties
  • Use data from the Service for competing services

Legal Violations:

  • Violate any applicable laws or regulations
  • Infringe on intellectual property rights
  • Engage in fraudulent or deceptive practices

7.3 Consequences of Violation

If you violate these Terms, we may:

  • Suspend or terminate your account immediately
  • Withhold any refunds
  • Take legal action
  • Report violations to law enforcement
  1. INTELLECTUAL PROPERTY

8.1 Our Ownership

The Service and all content, including but not limited to:

  • Software code
  • Design, layout, and graphics
  • Logos and trademarks
  • Text, images, and data
  • Algorithms and analytics

Are owned by Putting It Close, LLC or our licensors and are protected by copyright, trademark, and other intellectual property laws.

8.2 License to Use

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for personal, non-commercial purposes, subject to these Terms.

8.3 Trademarks

"Putting It Close" and our logo are trademarks of Putting It Close, LLC. You may not use these marks without our prior written permission.

8.4 Feedback

If you provide us with feedback, suggestions, or ideas about the Service, you grant us a perpetual, worldwide, royalty-free license to use, modify, and incorporate such feedback without compensation or attribution.

  1. DISCLAIMERS AND LIMITATIONS OF LIABILITY

9.1 Service Provided "AS IS"

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. We disclaim all warranties, including:

  • Warranties of merchantability
  • Fitness for a particular purpose
  • Non-infringement
  • Accuracy, reliability, or completeness of information
  • Uninterrupted or error-free service

9.2 No Guarantee of Availability

We do NOT guarantee that:

  • Tee-times will be available when alerted
  • Alerts will be sent without delay
  • Information is accurate or up to date
  • You will be able to book tee times
  • Golf courses will honor bookings

Golf courses control their own booking systems. We are not responsible if a tee time is no longer available when you attempt to book.

9.3 Third-Party Websites

We provide links to third-party golf course websites for booking. We are NOT responsible for:

  • The availability or accuracy of third-party sites
  • The booking process on external sites
  • Prices, policies, or practices of golf courses
  • Any issues, disputes, or problems arising from external bookings

Your use of third-party websites is at your own risk.

9.4 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: WE ARE NOT LIABLE FOR ANY:

  • Indirect, incidental, special, or consequential damages
  • Lost profits, revenue, data, or business opportunities
  • Damages arising from use or inability to use the Service
  • Errors, mistakes, or inaccuracies in content
  • Unauthorized access to your account or data
  • Service interruptions or downtime

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

9.5 Exceptions

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability. In such jurisdictions, our liability will be limited to the maximum extent permitted by law.

  1. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Putting It Close, LLC, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:

  • Your use or misuse of the Service
  • Your violation of these Terms
  • Your violation of any third-party rights, including intellectual property or privacy rights
  • Any content you submit or transmit through the Service
  • Your negligence or willful misconduct

We reserve the right to assume exclusive defense and control of any matter subject to indemnification, and you agree to cooperate with our defense.

  1. DISPUTE RESOLUTION

11.1 Informal Resolution

Before filing any legal claim, you agree to contact us at https://puttingitclose.com/home/about/ and attempt to resolve the dispute informally. We will attempt to resolve disputes in good faith.

11.2 Governing Law

These Terms are governed by the laws of the State of Colorado, without regard to its conflict of law principles.

11.3 Venue and Jurisdiction

Any legal action or proceeding arising from these Terms or the Service shall be brought exclusively in the state or federal courts located in Arapahoe County, Colorado. You consent to the personal jurisdiction of these courts.

11.4 Class Action Waiver

YOU AGREE TO RESOLVE DISPUTES WITH US ON AN INDIVIDUAL BASIS ONLY. You waive your right to:

  • Participate in class actions
  • Join consolidated proceedings
  • Seek relief on a class-wide basis

This waiver applies to the fullest extent permitted by law.

11.5 Arbitration (Optional)

If both parties agree, disputes may be resolved through binding arbitration in accordance with the American Arbitration Association rules. Arbitration will take place in Colorado.

  1. MODIFICATIONS TO THE SERVICE

We reserve the right to:

  • Modify, suspend, or discontinue the Service (or any part of it) at any time
  • Change features, functionality, or availability
  • Update golf course coverage or alert capabilities
  • Implement technical or security changes

We will provide reasonable notice of material changes, when possible, but are not obligated to do so. We are not liable for any modification, suspension, or discontinuation of the Service.

  1. MODIFICATIONS TO THESE TERMS

We may update these Terms from time to time. Changes will:

  • Be effective immediately upon posting for non-material changes
  • Require 30 days' notice for material changes (sent via email)

Your continued use of the Service after changes take effect means you accept the updated Terms. If you do not agree with changes, you must stop using the Service and may cancel your account for a refund of any remaining prepaid subscription period. The "Last Updated" date at the top of this document indicates when Terms were last revised.

  1. TERMINATION

14.1 Your Right to Terminate

You may terminate your account at any time by:

  • Canceling your subscription through account settings
  • Contacting us to request account deletion

14.2 Our Right to Terminate

We may suspend or terminate your account immediately without notice if:

  • You violate these Terms
  • You engage in fraudulent or illegal activity
  • Your payment method fails repeatedly
  • We suspect unauthorized use of your account
  • We discontinue the Service

14.3 Effect of Termination

Upon termination:

  • Your right to use the Service immediately ceases
  • We may delete your account data (see Privacy Policy for retention periods)
  • Refunds, if any, will be provided according to our Refund Policy
  • Sections of these Terms that by their nature should survive (liability, indemnification, dispute resolution) will continue to apply
  1. SEVERABILITY

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be deemed severable and will not affect the validity and enforceability of the remaining provisions.

  1. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Putting It Close, LLC regarding the Service and supersede all prior agreements or understandings.

  1. WAIVER

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it in the future.

  1. ASSIGNMENT

You may not assign or transfer these Terms or your account to any third party without our written consent. We may assign these Terms to any affiliate or successor without notice.

  1. CONTACT INFORMATION

If you have questions about these Terms, please contact us: Putting It Close, LLC11320 West Radcliffe Drive Littleton, CO 80127Website Contact Form: https://puttingitclose.com/home/about/

  1. ACKNOWLEDGMENT

BY CREATING AN ACCOUNT OR USING OUR SERVICE, YOU ACKNOWLEDGE THAT:

  • You have read and understood these Terms
  • You agree to be bound by these Terms
  • You are at least 18 years old
  • You have the authority to enter into this agreement
  • You understand that tee time availability is not guaranteed
  • You understand we are an alert service, not a booking service

END OF TERMS OF SERVICE

This Terms of Service agreement is effective as of January 8, 2025.