Cancellation Policy

CANCELLATION POLICY

Last Updated: January 8, 2025

Putting It Close, LLC

11320 West Radcliffe Drive Littleton, CO 80127

This Refund and Cancellation Policy explains how subscription cancellations, plan changes, and refunds are handled.

This policy is part of our Terms of Service.

SUBSCRIPTION CANCELLATION

1.1 How to Cancel

You may cancel your subscription at any time through:

Option 1: Account Settings

Go to Settings → Billing

Click "Manage Subscription"

Follow prompts to cancel

Option 2: Stripe Customer Portal

Access via "Manage Subscription" button in your account

Click "Cancel Subscription"

Confirm cancellation

Option 3: Contact Us

Visit https://puttingitclose.com/home/about/

Submit cancellation request

We will process within 1-2 business days

1.2 When Cancellation Takes Effect

Important: When you cancel, your subscription will remain active until the end of your current billing period.

Example:

You subscribe on January 1 for $15/month

You cancel on January 15

Your subscription remains active until January 31

You will NOT be charged on February 1

No refund is provided for January 15-31

1.3 What Happens After Cancellation

After your billing period ends:

You will lose access to all features

Your account and data will be retained for 30 days

You may reactivate at any time within 30 days

After 30 days, your account will be permanently deleted

FREE TRIAL CANCELLATION

2.1 Trial Period Terms

All new users receive a 7-day free trial

You will NOT be charged during the trial period

Full access to your selected plan's premium features

2.2 Canceling During Trial

If you cancel during your free trial:

You will NOT be charged at all

Your account will remain active until the end of the trial date

You can cancel at any time with no penalty

2.3 Trial Expiration

If you do NOT cancel before the trial ends:

You will be automatically charged for your selected plan

Billing will begin on the day after your trial expires

You will receive an email reminder 2 days before trial expiration

PLAN CHANGES

3.1 Upgrading Your Subscription

How It Works:

You can upgrade to a higher-tier plan at any time

You will be charged the prorated difference immediately

You will receive immediate access to upgraded features

Your billing date remains the same

Example:

Current plan: Par Plan ($15.99/month), renews on the 1st

Upgrade on June 15 (halfway through billing cycle)

Upgrade to: Birdie Plan ($21.99/month)

Prorated charge: $3 (half of $6 difference)

New charge on July 1: $21.99 (full Birdie Plan price)

3.2 Downgrading Your Subscription

How It Works:

You can downgrade to a lower-tier plan at any time

The change takes effect at the start of your next billing cycle

You retain current plan features until the cycle ends

You will receive a prorated credit applied to your next bill

3.3 How to Change Plans

Option 1: Through Account Settings

Go to Billing → Manage Subscription

Select "Change Plan"

Choose new plan and confirm

Option 2: Through Stripe Customer Portal

Click "Manage Subscription"

Select "Update Plan"

Choose new tier

REFUND POLICY

4.1 General Policy

Refunds are NOT automatically provided upon cancellation. When you cancel your subscription:

✅ Your service continues until the end of your billing period

❌ No automatic refund for unused time

✅ You may request a refund through our contact page

Why: You receive full-service access until your billing period ends.

4.2 When Refunds May Be Granted

Refunds are reviewed case-by-case at our sole discretion. Common reasons for approved refunds include

Technical Issues:

Service was unavailable or non-functional for an extended period

You could not access your account due to technical problems on our end

Features critical to your subscription were broken or unavailable

Billing Errors:

You were charged incorrectly (wrong amount, duplicate charge)

You were charged after canceling within the trial period

Your plan change was not processed correctly

4.3 When Refunds Will NOT Be Granted

Refunds will generally NOT be provided for:

❌ Change of mind after trial period ends

❌ Not using the service (e.g., "I forgot I was subscribed")

❌ Tee times not being available (we cannot control golf course availability)

❌ Dissatisfaction with golf courses in your area

❌ Not receiving alerts for courses you wanted (if service functioned correctly)

❌ Cancellation partway through a billing cycle with service still provided

4.4 How to Request a Refund

Step 1: Submit Request

Go to https://puttingitclose.com/home/about/

Fill out the contact form

Subject: "Refund Request"

Include:

Your account email address

Reason for refund request

Dates of service issue (if applicable)

Any supporting documentation

Step 2: Review Process

We will review your request within 2-3 business days

We may contact you for additional information

We will notify you of our decision via email

Step 3: Refund Processing

If approved, refunds are processed within 5-10 business days

Refunds are returned to your original payment method

You will receive a confirmation email when the refund is issued

4.5 Partial Refunds

In some cases, we may offer a partial refund based on:

Time remaining in your billing period

Severity of the issue

Duration of service interruption

Partial refunds are calculated on a prorated basis.

4.6 Refund Amount

If a refund is granted, the amount will typically be:

Full refund: Entire last payment (in cases of billing error or severe issues)

Partial refund: Prorated amount for unused time

Account credit: Credit toward future subscription (alternative to cash refund)

PAYMENT DISPUTES AND CHARGEBACKS

5.1 Contact Us First

Before filing a chargeback with your bank or credit card company, please contact us first.

Why:

We can often resolve the issue immediately

Chargebacks can result in account suspension

Chargebacks incur fees that we must pass on to you

5.2 Chargeback Policy

If you file a chargeback without first contacting us:

Your account will be immediately suspended

We will provide evidence to your bank/credit card company

If the chargeback is found to be invalid, you will be responsible for:

The original charge

Chargeback processing fees ($15-25)

Any collection costs

5.3 Dispute Resolution

For billing disputes:

Contact us at https://puttingitclose.com/home/about/

Provide details of the disputed charge

Allow 2-3 business days for investigation

We will either:

Issue a refund if the charge was in error

Provide explanation if the charge was correct

Work with you to find a resolution

FAILED PAYMENTS

6.1 When Payment Fails

If your payment method is declined:

We will send you an email notification

We will attempt to charge your card for up to 3 times over 7 days

You can update your payment method in account settings

6.2 Subscription Status

Days 1-7 (Grace Period):

Your subscription remains active

You retain full access to features

Please update payment information

After 7 Days:

Your subscription will be canceled

You remain responsible for unpaid charges

6.3 Reactivation After Failed Payment

To reactivate your subscription:

Update your payment method

Pay any outstanding balance

Select your desired plan

Service will be restored immediately

ANNUAL SUBSCRIPTIONS

7.1 Annual Billing

Annual subscriptions:

Are billed once per year (12 months prepaid)

Offer a discounted rate compared to monthly billing

Automatically renew unless canceled

7.2 Annual Subscription Cancellation

If you cancel an annual subscription:

Your subscription remains active for the full 12-month period

You will NOT be charged for the next year

No prorated refund is provided for unused months

Why: Annual plans are discounted because you commit to 12 months. The discount is the trade-off for the commitment.

7.3 Annual Subscription Refunds

Refund requests for annual subscriptions are reviewed case-by-case:

Within 30 Days of Purchase:

May qualify for a prorated refund

More likely to be approved if you experienced technical issues

After 30 Days:

Generally, no refund provided

Exception: Severe technical issues preventing service use

SPECIAL CIRCUMSTANCES

8.1 Account Termination by Us

If we terminate your account for Terms of Service violations:

❌ No refund will be provided

❌ You forfeit any remaining subscription time

You will be notified of the reason for termination

8.2 Service Discontinuation

If we permanently shut down the Service:

✅ You will receive a prorated refund for unused subscription time

✅ You will be notified at least 30 days in advance

✅ Refunds will be processed automatically

8.3 Extended Service Outages

If the Service is unavailable for more than 24 consecutive hours due to issues on our end:

You may request a refund or credit for the downtime

We will provide updates via email during outages

Credits or refunds will be prorated based on downtime duration

CONTACT US FOR CANCELLATION OR REFUND QUESTIONS

If you have questions about cancellations, refunds, or billing:

Putting It Close, LLC

11320 West Radcliffe Drive Littleton, CO 80127

Website Contact Form: https://puttingitclose.com/home/about/

Response Time:

General inquiries: 1-2 business days

Refund requests: 2-3 business days

Urgent billing issues: Within 24 hours

ACCEPTANCE

By subscribing to our Service, you acknowledge that you have read and agree to this Refund and Cancellation Policy. This policy is subject to change. We will notify you of material changes via email.

END OF REFUND AND CANCELLATION POLICY

This Refund and Cancellation Policy is effective as of January 8, 2025, and is governed by our Terms of Service.